Registration and Usage Terms
The user wishing to create an account or complete a purchase must be of legal age in their country, or use the store under the direct supervision of a parent or legal guardian. By creating an account, you acknowledge the accuracy of this information and assume full legal responsibility for its accuracy.
Orders and Products
Accuracy of Information
We strive at Einayti Herbs Store to present product details, prices, and images with the utmost accuracy possible. However, slight variations in colors or specifications may occur due to different screen settings, and we reserve the right to correct any unintentional typographical errors in prices or product descriptions without prior notice.
Order Acceptance
A purchase order submitted through the website is considered a contractual offer from you to purchase our products. The store reserves the right to accept or reject this order for any reason, including product unavailability or pricing errors. Once payment has been successfully completed, you will receive an electronic confirmation message, which is considered final acceptance of the order.
Payments and Shipping
Payment Policy
Once your order is placed through the website, we will review it and contact you directly via WhatsApp to provide the bank account details and complete the payment process through bank transfer. We also offer a cash-on-delivery option exclusively for our customers within the city of Jeddah when selecting delivery through the store’s private courier service.
Shipping and Delivery Policy
The estimated shipping and delivery time ranges from 3 to 9 days from the date the bank transfer is received. Our store relies on the Saudi Post Corporation “SPL” as the shipping carrier for all cities and regions across the Kingdom. We also provide our customers within the city of Jeddah with the option of delivery through the store’s private courier service to ensure flexibility and faster delivery. Please note that the store shall not be held responsible for any delays beyond its control resulting from force majeure shipping conditions or any public emergencies arising after the shipment has been handed over to the carrier.
Returns and Exchanges
Return and Exchange Policy
We adopt in Einayti Herbs Store a no return or exchange policy for all sold products. The only exception to this policy is in the case of an error on our part, such as receiving a damaged product or one that completely differs from the specifications ordered, in which case we are committed to addressing the issue in a way that ensures the customer's rights.
Error handling procedures
In the event of an error on our part, please contact us via WhatsApp within a short period of receiving the order to provide us with the details of the error and the necessary proof documents. We will take care of examining the case and coordinating with you to compensate you with the correct product or refund the amount, while we commit to bearing all shipping costs incurred in addressing this error.
Rights and responsibilities
Intellectual property rights
All content displayed on this site, including texts, logos, images, designs, and software, is the exclusive property of Einayti Herbs Store and is protected under national and international intellectual property laws. It is strictly prohibited to copy, use, or distribute any of these materials for commercial purposes without obtaining prior written permission from us.
Limitation of liability
We shall not bear any legal responsibility for any indirect or consequential damages that may arise from the use of our website or the inability to use it. Our legal liability toward the customer shall be limited to the actual value of the products purchased from the store in accordance with the issued invoices.
Final provisions
Governing law
These terms and conditions are governed by and interpreted in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia, and the courts in this country have exclusive jurisdiction to consider any dispute that may arise from the interpretation or implementation of this agreement.
Amendments
We reserve the right to make amendments to the terms of this agreement from time to time to keep up with regulatory or operational changes. The page date will be updated when any amendment is made, and your continued use of the store constitutes implicit acceptance and final agreement to the updated version of the terms and conditions.