Collection of information and data
Data you provide us directly
We collect personal data that you voluntarily share with us when you create a new account or complete a purchase, which includes your full name, email address, phone number, and shipping address. We also keep a record of communications that occur through our communication channels to improve the quality of your service and respond to your inquiries efficiently.
Data we collect automatically
When you browse our store, we automatically collect certain technical information through the analytics tools integrated into the Odoo platform, which includes your Internet Protocol (IP) address, the type of browser used, and the operating system, as well as information about your browsing patterns, such as the pages you visited and the products you added to your shopping cart.
Purposes of data use
Operational purposes
We use the data we collect for purely operational purposes to ensure that we provide you with the best service possible, as we rely on it to process your requests, coordinate shipping and delivery operations, and issue necessary invoices.
Improvement and marketing purposes
By analyzing your data, we aim to personalize a unique shopping experience that aligns with your interests and personal preferences. We also use this data to send important updates regarding the status of your orders.
Data sharing and disclosure
Service partners (third parties)
We only share your necessary data with trusted third parties that work with us to provide the service, including the Odoo platform as the technical provider of the store, and shipping and logistics companies - primarily Sabl - to deliver your orders to your location, where these partners are committed to high standards of protecting the confidentiality of your information.
Legal compliance
We reserve the right to disclose your personal information to the extent required by law or pursuant to valid court orders, in order to comply with regulatory requirements in the Kingdom of Saudi Arabia, or to defend our legal rights or protect the safety of store users from any fraudulent activities.
Cookies
Nature of Cookies
We use essential cookies to ensure the store operates properly and to remember the contents of your shopping cart. We also use analytical cookies to collect statistical data on how visitors interact with the site, which helps us understand the store's performance and improve its interface to serve you better.
Cookie Management
You have full freedom to control or reject cookies through the settings of the internet browser you are using. Please note that disabling these files may affect some vital functions in the store or make the browsing experience less smooth.
Data Security and Protection
Protective Measures
We prioritize the security of your data by using advanced encryption technologies (SSL) that ensure data protection during transmission between your device and our servers. We also rely on the secure cloud hosting environment provided by the Odoo platform, which is subject to strict protocols to prevent unauthorized access to our databases.
User Responsibility
You are responsible for maintaining the confidentiality of your login data and password for your store account. We always advise you not to share your account information with anyone else and to notify us immediately if you suspect any unauthorized access to your personal account.
Data Subject Rights
User Rights
Under applicable regulations, you have the right to access the personal data we hold about you, request correction of any inaccurate information, as well as your right to request the deletion of your personal data from our records unless there is a legal or financial obligation requiring us to retain it, such as tax and accounting records.
Mechanism for Exercising Rights
You can exercise your rights mentioned above or submit any request related to your personal data by directly contacting us via WhatsApp, where we will respond to your request and take the necessary action as soon as possible and in accordance with the relevant laws and regulations.
Policy Amendments and Communication
Policy Updates
We reserve the right to update or modify this policy periodically to align with technological developments or changes in laws and regulations. Your continued use of the store after the publication of these amendments constitutes your explicit consent to the updated version of the privacy policy.
Contact Information
For any inquiries or comments regarding our privacy policy, we are happy to hear from you via WhatsApp and we will be ready to respond to all your questions.